Ease their burden for better performance
INCONSISTENCY is the reason for the taxi service mess, says Chartered Institute of Logistics and Transport (CILT) Malaysia.
“There were a few Cabinet ministers who wanted to change the taxi industry landscape but before they could, they were transferred to other ministerial portfolios.
"Their terms were too short to introduce steps to improve the situation,” said CILT's examination board secretary Rosena Mohd Ali.
In 2004, Rosena had conducted a preliminary study with Malaysian Institute of Transport (Mitrans) director Professor Sabariah Mohammad, titled Towards an Enterprising Taxi Industry.
"In our study, we proposed setting up a commercial drivers academy to educate drivers, especially about professionalism, defensive driving techniques, customer service, map knowledge, safety, vehicle maintenance and others,” said Rosena.
"The government should also introduce an insurance scheme for taxi drivers to safeguard their welfare and ease their burden so they will perform better."
She said there was also a need to limit the age of taxi drivers.
“With all due respect to veteran taxi drivers, the authorities need to check on their fi tness and health. Some taxi drivers are unable to cope with heavy traffic situations where there are more passengers, and only service less hectic areas."
(The Malay Mail)
No comments:
Post a Comment