LOGISTICS - Courier Service

Indian firms offer next day delivery, or money back Domestic Indian courier companies such as Overnite Express and DTDC are tapping the premium express delivery services segment with money back guarantees, reported The Hindu. Simply put, if the companies do not deliver within the next business day, they would return the freight charges. Currently, such services are offered by international express delivery firms such as DHL, FedEx, TNT and UPS. For using this service, users have to pay 20-25 per cent more than the normal express delivery charges. The service has been launched in select metros to start with. The exceptions to returning the charges include delays caused due to earthquakes, strikes, amongst others. So, for instance, if there are delays in delivery due to the ongoing strike call for Telangana in Andhra Pradesh, then, the firms will not refund the charges. Overnite Express, a US$32.53 million company, yesterday launched a service which provides “assured next business day” delivery – with a “money-back guarantee”. DTDC recently launched “an assured next business day delivery service’’ with money back guarantee. O P Rajgarhia, chairman and managing director, Overnite Express, said that over the next two years, the company expects to earn revenues of $4.88 million (about seven to 10 per cent of total revenues) through this service alone. In the current fiscal, Overnite Express hopes to close with a topline of $35.58 million, he added. The company has deployed dedicated delivery boys for this service alone. “The new service is in response to the market's desire for such an assured service platform,” Rajgarhia said